Refund Policy
Customer satisfaction is important to us.
If you receive a damaged or incorrect product, we're happy to help.
7-Day Return Policy
You may request a return or replacement within 7 days of receiving your order.
Eligibility
The product must:
- Be unused
- Be in its original condition
- Include all original packaging
- Not be damaged by the customer
Unboxing Video Requirement
To process any refund or replacement request, customers must record a continuous unboxing video from the moment the sealed package is opened.
This video helps verify whether any damage occurred during shipping or if the wrong item was delivered.
Without an unboxing video, we may not be able to process your claim.
Refund or Replacement
We will provide a refund or replacement if:
- You received the wrong item.
- The product arrived damaged.
- The product has a manufacturing defect.
Non-Refundable Situations
Refunds or returns will not be accepted if:
- You simply changed your mind.
- You no longer want the product.
- You ordered the wrong item by mistake.
- The product has been used or damaged after delivery.
Refunds (if approved) will be processed according to our standard procedure.